XXYYZA Logistics Policy
Welcome to xxyzza.com. Ningbo Jiayang Technology Co., Ltd. Shanghai Branch is always committed to creating a worry-free and efficient shopping logistics experience for you. In order to give you a clear understanding of the logistics service, this logistics policy is specially formulated to help you easily grasp the information of each link of logistics.
I. Shipping Arrangement
Processing Time: After you successfully pay for the order, our warehouse team will complete the distribution and shipment preparation within 1-3 working days. The address is Building 6, No. 366, Gongye Road, Baoshan District, Shanghai. Some popular products may have a slight delay in delivery due to the large order volume. We will inform you in time by email or SMS.
Shipping Notice: After the product is shipped, you will receive a shipping notice containing the logistics order number and carrier information, which is convenient for you to track the logistics progress.
II. Delivery Service
Free delivery: We provide free shipping service for all products in the store. No matter where you are in Australia, you don’t need to worry about additional logistics costs.
Delivery method: We cooperate with internationally renowned logistics companies such as DHL and FedEx to provide a variety of delivery options. You can choose according to your needs when placing an order:
Standard delivery: Usually delivered in 3-7 working days, suitable for products that do not require high timeliness.
Expedited delivery: Delivered within 1-3 working days, ensuring that you can receive your favorite products as soon as possible.
3. Logistics tracking
You can log in to xxyzza.com, click "Logistics tracking" on the order details page, enter the logistics order number, and obtain the location and delivery status of the product in real time. In addition, you can also check logistics information through the official website of the carrier or the customer service hotline.
4. Special situation handling
Address change: If you need to change the delivery address, please contact us in the following ways before the order is shipped:
24-hour customer service online: Visit xxyzza.com and click the customer service icon to communicate with us.
Email: Send an email to service@xxyzza.com and indicate the order number, original delivery address, changed delivery address and contact information in the email.
Delivery anomalies: If the package is lost, damaged, or not delivered for a long time, please contact us as soon as possible. We will coordinate with the logistics company to solve the problem as soon as possible and provide you with feedback on the progress.
V. Return and Exchange Logistics
30-day free return and exchange: If you are not satisfied with the product within 30 days from the date you receive it, you can apply for free return and exchange. You only need to send the product back to Building 6, No. 366, Gongye Road, Baoshan District, Shanghai, and you do not need to bear the return shipping fee.
After-sales assistance: During the return and exchange process, if you have any questions about logistics, you can contact the legal person Ding Junbiao at any time by calling 15290146826, or seek help from customer service.
VI. Policy Updates
We will adjust the logistics policy in a timely manner according to changes in the logistics industry and customer feedback. The updated policy will be published in a prominent position on xxyzza.com, please pay attention to it regularly. By continuing to use our services, you agree to accept the latest logistics policy.
