XXYYZA Return and Exchange Policy
Welcome to xxyzza.com! Ningbo Jiayang Technology Co., Ltd. Shanghai Branch is always committed to providing you with high-quality automotive products and service experience. In order to make your shopping worry-free, we have specially formulated the following return and exchange policy, please read it carefully.
1. Return and Exchange Service Guarantee
Free shipping in the whole store: Not only will you be exempted from the shipping burden when shopping, but you will also not be charged for the shipping costs incurred by returns and exchanges when the return and exchange conditions are met.
30-day free return and exchange: Within 30 days from the date you receive the product, if you are not satisfied with the product, you can apply for free return and exchange.
24-hour customer service online: During the return and exchange process, if you have any questions, our customer service team will answer you around the clock.
2. Return and Exchange Conditions
The product remains in its original state: The product to be returned and exchanged must maintain its original quality, function, appearance, and all accessories, gifts, instructions, labels and original packaging of the product.
Non-customized products: Customized products are special and cannot be returned or exchanged unless there is a quality problem.
III. Return and Exchange Process
1. Application
You can log in to xxyzza.com and submit a return or exchange application on the order details page, or contact us in the following ways:
Email: Send an email to service@xxyzza.com. Please indicate your order number, product name, and reason for return or exchange in the email.
Customer Service Online: Click the customer service icon on the website to communicate with customer service directly.
2. Review
We will review your application within 1-2 working days and inform you of the review results via email or online customer service.
3. Return
After the review is passed, please return the product to the following address: Building 6, No. 366, Gongye Road, Baoshan District, Shanghai. You do not need to bear the return shipping fee.
4. Processing
After we receive the product and confirm that it is correct, we will handle the exchange or refund for you as soon as possible, and the refund will be returned to your payment account by the original route.
IV. Special Cases
If the product you purchased has quality problems, please provide relevant photos or videos as proof when applying. We will give priority to it and provide you with corresponding compensation.
V. Contact Information
If you have any questions during the return and exchange process, you can contact us at any time:
Phone: Call 15290146826 and contact the legal representative Ding Junbiao for more information.
Customer Service Online: The website's 24-hour online customer service is at your service at any time.
We will continue to optimize the return and exchange service. If there are any updates to this policy, it will be announced in a prominent position on the website. Please pay attention regularly.
